FAQ’s (Frequently Asked Questions)

Do you offer a catalog?

In order to keep our customers notified of our current products and specials, and to do our part for the environment, we only offer our products through our web site. Our complete line of products can be found on our site.

Do you offer samples?

Yes, with restrictions. If you are the head or assignor of an organization, we will send you one free shirt or similar product to sample at a discounted price, we will pay the freight. . All samples ship via the US Postal Service. A rush request will incur additional shipping charges.

Send us a request via e-mail to: simpsone@bardstowncable.net. Note in the subject line SAMPLES.

What forms of payment do you accept?

Visa, MasterCard, American Express and Discover credit cards accepted through PayPal. You are not required to have an active PayPal account, but it makes checkout easier. We also accept certified bank checks or money orders. No personal checks accepted.

Do you offer bulk pricing?

We are happy to entertain bulk pricing requests. You may reach our sales department via e-mail at simpsone@bardstowncable.net or by telephone at 502-348-9918

Do you accept purchase orders?

Yes, we do. You can either fax them to 502-348-5504, or mail them to:

Fifth Region Officials Supplies
623 Moore Ave.
Bardstown, KY 40004

I don't like to order over the web. Can I order by mail or phone?

Yes, you may. We have a printable order form available on our website. Simply click the link and print. >>Phone/Fax Order Form

I have a return/exchange. What do I do?

Please see our Terms and Conditions page for questions regarding returns and exchanges

I don't see my size listed on the product page. What does that mean?

It means that at the moment, the product is out of stock or unavailable. You can request specific sizes not listed on our web site either by phone or by email at simpsone@bardstowncable.net.

I don't see a product I want on your website. What does that mean?

It means that at the moment, we do not carry that particular product. However, you can request specific products not listed on our web site either by phone or by email at simpsone@bardstowncable.net.

I no longer wish to receive emails regarding sales. How do I remove my name from your mailing list?

There is a link to click at the bottom of the page of all our promotional emails which will unsubscribe you.

I don't see my question listed here. What's the next step?

Contact our Customer Service department at 502-348-9918, or via email at simpsone@bardstowncable.net.

Customer Service hours are Monday through Friday, from 10AM-5PM, Eastern Time.

Privacy on the website.

Privacy refers to information we obtain about you and the use we make of it in the course of our business. We also have a Security Statement that describes how sensitive information is kept safe and secure.

If you don't find your concern addressed here, feel free to contact us by e-mail or phone (1-502-348-9918).

Privacy Statement Contents:

What Information do you gather about me?

· About Personal Shopping Accounts?

· How does your site keep track of me on your Web site?

· Does www.fifthregionofficials.com use cookies?

"When I visit your Web site, what information do you gather about me?"
One of the basic principles we've followed in designing this Web site is that we ask for only the information we need to provide the service you've requested. As a result, the answer to this question depends almost entirely on how you choose to make use of our Web site and our growing list of Web site services. Currently, Web site customers provide information in order to take advantage of the following services:

· Purchases. For your convenience, we ask you to setup your own personal account profile that allows us to ship your orders and contact you should there be questions. Your name, address, phone and e-mail are necessary for purchase and delivery. Your credit card information will be asked for only when you are ready to purchase your items in the shopping basket. We do not store your credit card numbers anywhere on our computers.

Personal Shopping Accounts
Many Web site customers have requested a more convenient way to place orders. In particular, they've asked us to find a way to "remember" the address and contact information they provided with a previous order.

In response to these requests, we've added Personal Shopping Accounts to our list of Web site services. A personal shopping account allows you to store information with us. The information is stored on a secure database on our premises and is seen by no one but you.

Once you've set up an account, you can identify yourself at any time with your email address and password. Then you have one-click access to all your addresses and your billing information.

"How do you keep track of me as I move through the Web site?"
In the original design for the Web, there was no way for a Web site to know whether one page request was connected to another. For most sites, this is fine. In a news site, for example, each article is independent of the others. Visitors see what they want, then leave.

But for those of us selling on the Internet, this is a real problem. We want people to be able to select several products before purchasing them. We want the selection process and the checkout process to span more than one page. In other words, we need a way of keeping track of Web site sessions rather than merely page requests.

If you have a personal shopping account, the session ID allows us to remember who you are once you have identified yourself. In other words, the act of logging in is the act of associating the random session ID with the person for whom we're keeping certain pieces of information.

"Does your site use cookies?"
Yes, for purely technical reasons, the web site will make use of session cookies. Specifically, our site uses session cookies when you place items in your shopping cart and when you log in with your account. This allows us to keep track of the items in your shopping cart until you check-out.

Also, a cookie will be used to store your e-mail address so that when you need to log in to your account, your e-mail address will be remembered with each visit.

Transaction Security

Security on our Web Site.

By Security, we mean the ways we make sure the information you send us remains secure. We also have a Privacy Statement.

If you don't find your concern addressed here, feel free to contact us by e-mail or phone (1-502-348-9918).

Security Page Contents:

· Is my credit card number secure?

· What does the "warning" window that sometimes comes up really mean?

· Why do I hear so much about security on the Internet?

· What's the worst thing that could happen?

· How do I know if a Web site is secure?

· Which parts of the website are secure?

Is my credit card information secure?
We have taken many steps to ensure the security of your transaction. Some of them involve adopting industry standards. (For example, the secure connection between your browser and sensitive portions of our site uses industry standard encryption.)

To show our faith in this system, we guarantee it. There is no risk, period. If anything happens, we'll make sure that you owe nothing. Our aim is simply to enable you to make transactions with confidence.

What does this "warning" window that comes up in the ordering process really mean?
On some browsers, this window can be a bit intimidating. But it simply means that you're entering the safest, most secure area of our Web site.

This should be reassuring since this is where credit card transactions take place. Click to continue. Going from Secure mode to insecure mode, you'll likely receive another similar alert message, just to make sure you know what's happening.

Why do I hear so much about security on the Internet?
Several things conspire to make Internet security a newsworthy item. First, it's relatively new, so people wonder and talk and write about it. Secondly, the Internet is "technology," so people find it interesting to discuss. And tend to be a little suspicious of it.

The Internet has always thrived on openness. It has been the "Internet way" for someone to release something-a piece of software, a networking specification, a security protocol-and then have lots of smart people try to find flaws in it, lending their ideas for making it better. It has proven to be a remarkably effective development process. But for people unfamiliar with it, to see each new release of a browser, for example, get pounded on and picked apart, can be rather disconcerting. We take numerous steps to ensure your transactions are safe and your information is protected.

What's the worst thing that could happen?
Regardless of what happens on our site - a slip of the mouse (unlikely), a security breach (highly unlikely) - there is no risk to you. In the case of fraud, we'll assume all liability for what you owe. In most states, this means that we'll pick up the first $50, and the credit card company takes responsibility for the rest. In addition, we'll do our very best to work with the credit card company to minimize the hassle for you.

As with our merchandise guarantee, there are no conditions and no second-guessing. If you think something's wrong, then it is - and we'll fix it.

How do I know if a Web site is secure?
For accuracy sake, we're going to get a bit detailed here. When buying something on the Internet, there are three things to be sure of:

· Data you send is strongly encrypted.

· The site you're doing business with is the site you think it is.

· The site you're doing business with processes your credit card and address information in a safe and responsible manner.

Points 1 and 2 are taken care of by SSL (Secure Sockets Layer), the industry standard security protocol that our site uses to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions- if it doesn't, you won't be able to complete the checkout process.)

Many security experts say the most important thing is what happens once the merchant receives your order. We take several steps to keep things on our end as safe as possible. For example, we process web orders into a secured accounting application to be managed and processed. We do our order processing through PayPal, which gives our customers a second level of protection. We do not keep your credit card numbers stored anywhere on our computers, in fact, your credit card information is encrypted and handled by the credit card authorization company - PayPal. Your credit card information is never seen or handled by a human being, thus making the transaction much safer than paying for your meal with a credit card at your local restaurant.

Which parts of the site are secure?
Most of the activity on our site involves the viewing of materials we've prepared and made accessible to everyone, so there's no need for these pages to be "secure". With a product page or an information page for example, no security risk exists because there is no "information" being exchanged. Anyone can access the same pages by pointing their browser at http://www.fifthregonofficials.com.

The portions of our site we've made secure is, not surprisingly, the checkout area where you enter your credit card number. This is where you actually purchase the items you've put into your Shopping Basket.

There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate secure mode. Specifically:

You can also tell when you're in a secure area because the URL to the left of the colon changes from 'http' to 'https' to signify that a SSL protocol is being used to communicate with the server. (http = HyperText Transport Protocol; https = HTTP with SSL.) In most browsers you'll also see a solid blue line in the upper portion of the browser's window - another visual aid that lets you know you're browsing a secure area.

One additional note: some browsers give you a warning when you go from a secure area to a regular area. The aim is worthy enough - to ensure that people know when they've left a secure server. But in practice, the message is often a bit startling, and makes it look like you've done something wrong even though you really haven't.

Return Policy for Purchases

Returning something to us?

Go to the “Terms and Conditions” page to view our Return Policy.